Contact information

CONTACT US

Last Updated: August 2026

We're here to help. Contact zentzone with any questions about our compression socks, orders, policies, or your wellness journey.

1. EMAIL SUPPORT

Primary Contact:

Email: info@zentzone.com
Response Time: Within 24 business hours
Hours: Monday-Friday, 9 AM - 5 PM (UTC)

We monitor emails during business hours. Emails received after hours or on weekends will be responded to the next business day.

2. CONTACT METHODS

Email (Recommended)

The most reliable way to reach us. Include:

• Your full name
• Email address
• Order number (if applicable)
• Clear subject line and description
• Any relevant photos or details

Contact Form

Visit our website to submit a contact form for non-urgent inquiries.

Live Chat

Available on our website during business hours (9 AM - 5 PM, Monday-Friday).

3. SUPPORT CATEGORIES

When contacting us, let us know your issue:

Orders & Shipping

• Order status and tracking
• Delivery issues or delays
• Shipping address changes
• Tracking number assistance
• International shipping questions

Returns & Refunds

• Return requests and procedures
• Refund status
• Damaged or defective products
• Wrong items received
• Exchange requests

Product Information

• Sizing and fit questions
• Compression level guidance
• Material composition
• Care and washing instructions
• Product features and benefits

Circulation & Health Questions

• General circulation support questions
• Which compression level is right for you
• Questions about wearing compression socks
• Health-related product questions

Technical Issues

• Website problems
• Account login issues
• Payment errors
• App glitches or errors
• Mobile site problems

Allergies & Safety

• Allergic reactions or skin sensitivity
• Health concerns related to product use
• Material allergies
• Medical disclaimer questions

4. BUSINESS HOURS

Email Support:

• Monday - Friday: 9 AM - 5 PM (UTC)
• Saturday - Sunday: Closed
• Holidays: Closed

Response Time:

• Standard inquiries: 24 business hours
• Urgent issues (damaged/defective): 12-24 business hours
• Weekends/holidays: Next business day
• International inquiries: May take up to 48 hours

5. WHAT TO INCLUDE IN YOUR MESSAGE

For faster response, include:

✓ Your full name and email address
✓ Order number (if applicable)
✓ Order date
✓ Clear subject line
✓ Detailed description of your issue
✓ Photos (if relevant)
✓ Your preferred contact method
✓ Your location (for shipping issues)

Good example: "Hi, I received order #12345 on [date]. I'm trying to decide between mild and moderate compression for daily wear. I sit at a desk most of the day. What would you recommend? Thanks!"

Also good: "I received order #12345 on [date]. The packaging arrived damaged and there's a visible tear in the sock fabric. Here are photos of the damage. Please advise on next steps. I'd like either a replacement or refund."

6. RETURNS & DAMAGED PRODUCTS

For return requests:

• Include order number and order date
• Photos showing products are new and unused
• Reason for return
• Proof of purchase (order confirmation email)
• Any special requests (exchange vs. refund)

For damaged or defective products:

• Include order number and date received
• High-quality photos of damage and packaging
• Detailed description of what's wrong
• Date and time received
• Your preferred resolution (replacement/refund)

See our Refund & Return Policy for complete details.

7. ORDER TRACKING

For order status:

• Include your order number
• Check email for tracking link provided when shipped
• Reference your order date
• Describe any specific concerns

Do not contact us for:

• General "where is my order?" without details
• Inquiries before 3-5 business days of placing order (still processing)
• Issues before the 18-day delivery window has passed (unless already delayed)

Instead:

• Check tracking email first
• Wait for delivery within estimated timeframe
• Only contact if delivery is significantly delayed

8. SHIPPING ISSUES

If your package didn't arrive:

• Check tracking status in your shipping email
• Wait the full estimated delivery time (up to 18 days)
• Check with neighbors, building management, or doorman
• Contact the carrier first using your tracking number
• Email us with tracking number and specific details

For address changes:

• Contact us immediately if shipped within 24 hours
• We may be able to update before delivery
• Include your order number and new address
• After shipping, contact carrier directly

For lost packages:

• Provide tracking number
• Include order number and order date
• Describe attempts to locate (checked with carrier, neighbors, etc.)
• We will investigate with carrier

9. SIZING & FIT ASSISTANCE

If you're unsure about sizing:

• Email your shoe size (if applicable)
• Describe your leg shape (slim, athletic, wider)
• Tell us how compression socks will be worn (work, travel, exercise)
• Mention any fit concerns from other brands
• Ask for specific recommendations

For exchanges:

• Order number
• Current size and why it doesn't fit
• Desired size
• We offer free size exchanges within 30 days

10. COMPRESSION LEVEL GUIDANCE

Questions about compression levels:

Mild Compression (15-20 mmHg)

Best for: Daily wear, travel, first-time users
Use: General circulation support, everyday comfort
Ideal for: People new to compression socks

Moderate Compression (20-30 mmHg)

Best for: Active use, exercise, longer days on feet
Use: Enhanced circulation support, post-activity recovery
Ideal for: Regular users, active individuals

Email us if:

• You're unsure which level is right for you
• You want to upgrade compression levels
• You have specific activity in mind
• You need medical guidance (consult healthcare provider first)

11. PRODUCT CARE & WASHING

For care and maintenance questions:

• Email product name and order number
• Describe your specific care question
• Ask about washing frequency, drying methods, storage
• Inquire about extending product lifespan

Common care questions:

• Can I machine wash? (No - hand wash only)
• How often should I wash? (After 3-5 wears or weekly)
• How do I dry? (Lay flat or hang - never heat)
• Can I use fabric softener? (No - affects compression)

12. ALLERGIES & HEALTH CONCERNS

Important: If experiencing allergic reaction or health issues:

✓ Discontinue use immediately
✓ Seek medical attention if needed
✓ Contact your doctor
✓ Email us with details for our records

When contacting us about allergies:

Include:

• Order number and product name
• Detailed description of reaction
• When you first noticed the reaction
• Severity (mild irritation, severe reaction, etc.)
• Any photos if appropriate
• Your doctor's recommendation

Important note: We are not doctors. Medical issues require professional medical attention. Do not rely on us for medical advice.

13. REFUND STATUS

To check refund status:

• Include original order number
• Provide order date
• State when you submitted your return
• Describe your return (exchanged, shipped back, etc.)
• Ask for specific update on refund timing

Typical refund timeline:

• Return receipt: 2-3 business days to arrive at us
• Return inspection: 3-5 business days
• Refund processing: 5-7 business days after approval
• Bank processing: 5-10 additional business days

Note: Refund timing depends on your bank, not zentzone.

14. ACCOUNT & PASSWORD HELP

For account issues:

• Email us from your registered email address
• Include your username or email
• Describe the specific issue
• Verify identity with order number
• Tell us what you've already tried

15. ACCESSIBILITY

We're committed to making zentzone accessible to everyone. If you have accessibility concerns:

• Contact us at info@zentzone.com
• Describe the specific issue
• Tell us what device/browser you're using
• We will work to find solutions quickly

16. PRIVACY & DATA REQUESTS

For privacy inquiries:

• Data access requests
• Data deletion requests
• Privacy concerns
• GDPR requests (if applicable)
• Opt-out from communications

See our Privacy Policy for complete details.

17. WHOLESALE & BULK ORDERS

For business inquiries:

• Wholesale orders
• Bulk purchases
• Partnership opportunities
• Distribution inquiries
• Corporate gifting

Email: info@zentzone.com
Subject: "Wholesale Inquiry"

Include:

• Your company name
• Business type
• Quantity interested in
• Contact information

18. MEDIA & PRESS

For media inquiries:

• Product reviews
• Customer interviews
• Press releases
• Media kits or brand information
• Partnership announcements

Email: info@zentzone.com
Subject: "Media Inquiry"

Include:

• Your media outlet/publication
• Your contact information
• Topic or angle you're interested in

19. FEEDBACK & SUGGESTIONS

We value your feedback:

• Product suggestions or improvements
• Website feedback
• Service improvements
• Feature requests
• General comments or compliments

Email: info@zentzone.com
Subject: "Feedback"

20. COMPLAINTS & DISPUTES

If you have a complaint:

• Contact us first at info@zentzone.com
• Provide clear description of your issue
• Include all relevant details (orders, dates, communications)
• State your desired resolution (refund, replacement, etc.)
• We will investigate and respond within 48 business hours

If unable to resolve:

• Follow dispute procedures in our Terms of Service
• Contact consumer protection agency in your country
• Review applicable consumer laws in your jurisdiction
• We are committed to fair resolution

21. LANGUAGE SUPPORT

zentzone primarily supports English.

If you need support in another language:

• Email us explaining your language needs
• We will do our best to assist or provide translation
• Translation services may be offered for international customers
• Tell us your preferred language

22. RESPONSE GUARANTEES

We guarantee:

• You will receive a response within 48 business hours
• Your inquiry will be thoroughly reviewed
• We will address your issue professionally and fairly
• Follow-up communication as needed until resolved
• Your privacy and data will be protected

We cannot guarantee:

• Specific outcomes beyond our policy
• Desired refunds if conditions aren't met
• Exceptions to published policies
• Same-day responses (but we often respond faster)

23. EMERGENCY CONTACT

For urgent health emergencies:

• Seek immediate medical attention
• Do not contact zentzone
• Call emergency services in your country (911, 999, 112, etc.)
• Contact your healthcare provider

24. SOCIAL MEDIA

Follow us for updates, tips, and announcements:

Instagram: @zentzone
Facebook: zentzone
TikTok: @zentzone
YouTube: zentzone

Important: Social media is not monitored for customer service. Use email (info@zentzone.com) for all customer support inquiries.

25. CONTACT PREFERENCES

We respect your privacy. By contacting us:

• You agree to our Terms of Service
• You consent to communication about your inquiry
• We will protect your personal information
• We will not share your data without permission

See our Privacy Policy for complete details.

QUICK CONTACT GUIDE

Order Status: Email order number + tracking question — 24 hours

Product Question: Email product name + specific question — 24 hours

Sizing Help: Email shoe size + fit concerns — 24 hours

Return Request: See Return Policy first, then email — Varies

Damaged Package: Email photos + order number within 48 hours — 12-24 hours

Health Concern: Seek medical help first, then contact us — Next business day

Refund Status: Email order number + return date — 24 hours

Tracking Help: Check email link first, then contact us — 24 hours

DIRECT CONTACT

Email: info@zentzone.com

Phone: +1 (317) 891-4226

Response Time: Within 24 business hours

Hours: Monday-Friday, 9 AM - 5 PM (UTC)

Availability: Worldwide shipping, local support

We're here to help. Your satisfaction and wellness are our priority.

All inquiries will be treated professionally, fairly, and confidentially.

Thank you for choosing zentzone for your circulation health and comfort.

This Contact Information is effective as of August 2026 and may be updated periodically.