Legal notice

PRIVACY POLICY

Last Updated: August 2026

This Privacy Policy explains how zentzone collects, uses, protects, and shares your personal information.

1. OVERVIEW

zentzone is committed to protecting your privacy and ensuring transparent data practices. This Privacy Policy applies to:

• Our website and e-commerce platform
• Mobile applications
• Customer communications
• Order and payment processing
• Newsletter subscriptions
• Customer support interactions

By using zentzone's products and services, you consent to the practices described in this Privacy Policy.

2. INFORMATION WE COLLECT

Personal Information You Provide:

• Name, email address, phone number
• Mailing and billing addresses
• Payment information (credit card, PayPal, etc.)
• Compression sock size and product preferences
• Order history and purchase information
• Customer service inquiries and communications
• Newsletter subscription preferences
• Account login credentials
• Feedback, reviews, and testimonials
• Health information you voluntarily share (sizing, circulation concerns)

Information Collected Automatically:

• IP address and device identifiers
• Browser type and operating system
• Pages visited and time spent on site
• Links clicked and actions taken
• Referral source and marketing campaign
• Cookie and tracking data
• Location information (if permitted)
• Purchase history and product preferences
• Search queries on our website

Information from Third Parties:

• Payment processors (payment verification)
• Shipping carriers (delivery updates)
• Marketing partners (campaign data)
• Analytics services (website behavior)
• Social media platforms (if connected)

3. HOW WE USE YOUR INFORMATION

Order Processing & Fulfillment:

• Verifying and processing your purchase
• Calculating shipping costs and taxes
• Coordinating delivery with carriers
• Sending tracking information
• Resolving order issues and disputes
• Processing refunds and returns
• Issuing invoices and receipts

Customer Communication:

• Responding to your inquiries
• Providing customer support
• Sending order confirmations and updates
• Notifying you of policy changes
• Addressing complaints or concerns
• Requesting feedback or reviews

Marketing & Promotion:

• Sending newsletters (with your consent)
• Informing you of new products or sales
• Personalizing your shopping experience
• Conducting market research
• Analyzing customer preferences
• Improving our website and services
• Running promotional campaigns

Legal & Security:

• Complying with legal obligations
• Enforcing our Terms of Service
• Protecting against fraud or illegal activity
• Investigating disputes or complaints
• Defending our legal rights
• Maintaining business records

Analytics & Improvement:

• Analyzing website traffic and usage
• Understanding customer behavior
• Testing new features and functionality
• Optimizing user experience
• Identifying problems or issues
• Improving product quality

4. LEGAL BASIS FOR PROCESSING (EU & UK)

Under GDPR and UK GDPR, we process personal data based on:

• Contract performance: Processing necessary to fulfill your order
• Legal obligation: Complying with tax, consumer protection, and other laws
• Legitimate interests: Marketing, fraud prevention, website improvement
• Consent: Newsletter subscriptions and optional communications
• Vital interests: Protecting health and safety if necessary

You have the right to withdraw consent for marketing communications at any time.

5. DATA RETENTION

We retain your information for:

• Active accounts: As long as you maintain an account with us
• Inactive accounts: Up to 5 years after last purchase
• Marketing data: Until you unsubscribe from communications
• Payment information: As required by payment processors (typically 3-7 years)
• Customer support records: 3-5 years for resolving disputes
• Legal compliance: As required by applicable laws (up to 7 years)
• Analytics data: Aggregated data retained indefinitely

You can request deletion of your data (see Data Subject Rights below).

6. SHARING YOUR INFORMATION

We may share your information with:

Service Providers:

• Payment processors and financial institutions
• Shipping carriers (DHL, FedEx, UPS, local carriers)
• Email service providers
• Website hosting and analytics services
• Customer support platforms
• Accounting and bookkeeping services

Business Partners:

• Marketing and promotional partners
• Analytics and tracking services
• Affiliate programs (if applicable)

Legal Requirements:

• Government agencies or law enforcement
• Courts or legal proceedings
• Regulatory authorities
• Consumer protection agencies

Business Transfers:

• In case of merger, acquisition, or bankruptcy
• Sale of assets or company restructuring
• New owner would assume data practices

With Your Consent:

• Other uses you specifically authorize
• Third-party platforms you choose to connect
• Survey or research participation

We DO NOT:

• Sell your personal data to advertisers
• Share data without legal basis
• Share medical information unnecessarily
• Disclose sensitive health data without consent
• Use data for purposes other than stated

7. INTERNATIONAL DATA TRANSFERS

zentzone operates internationally and transfers data to:

• European Union and UK (GDPR/UK GDPR compliant)
• United States and North America
• Asia and other regions where we operate
• Cloud service providers (multiple locations)

For transfers to countries without adequate data protection:

• We use Standard Contractual Clauses (SCCs)
• We obtain your explicit consent where required
• We implement safeguards to protect your data
• You have rights under applicable data protection laws

8. DATA SUBJECT RIGHTS

Under GDPR, UK GDPR, CCPA, and similar laws, you have the right to:

Access (Right to Know)

• Request what personal data we hold about you
• Receive a copy of your data in accessible format
• Understand how we process your information

Correction (Right to Rectify)

• Update inaccurate or incomplete information
• Correct errors in our records
• Request we update your profile

Deletion (Right to Be Forgotten)

• Request deletion of your personal data
• Exception: When we have legal obligation to retain
• Exception: For legitimate business purposes
• Exception: When deletion would violate law

Restriction (Right to Restrict Processing)

• Ask us to limit how we use your data
• Restrict processing while you dispute accuracy
• Request we suspend marketing uses

Portability (Right to Data Portability)

• Receive your data in structured format
• Transfer data to another service provider
• Not apply to aggregated, anonymized data

Objection (Right to Object)

• Opt-out of marketing communications anytime
• Object to processing for legitimate interests
• Object to automated decision-making
• Object to profiling

Right to Not Be Subjected to Decisions

• Request human review of automated decisions
• Contest automated profiling or decisions
• Appeal data-driven determinations

To Exercise These Rights:

Email: info@zentzone.com
Phone: +1 (317) 891-4226
Subject: "Data Subject Rights Request"

Include:

• Your full name and email
• Specific right you're exercising
• Details of your request
• Any supporting documentation

We will respond within 30 days (may extend to 60-90 days for complex requests).

9. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

California residents have additional rights:

Right to Know

• What personal information is collected
• How personal information is used
• Who personal information is shared with

Right to Delete

• Request deletion of personal data
• Exception: When deletion would prevent fraud
• Exception: When we have legal obligations
• Exception: When required for security

Right to Correct

• Request correction of inaccurate data
• We will make reasonable efforts to correct

Right to Opt-Out

• Opt-out of "sale" or "sharing" of personal data
• Opt-out of targeted advertising
• Opt-out of automated decision-making

zentzone does not sell personal data

Right to Limit Use and Disclosure

• Limit use of sensitive personal information
• Request we limit processing to necessary purposes
• We must comply with reasonable limitations

Right to Non-Discrimination

• We will not discriminate based on privacy rights
• No denial of service for exercising rights
• No price difference for data requests
• No degraded service quality

To Exercise California Rights:

Email: info@zentzone.com
Phone: +1 (317) 891-4226
Subject: "California Privacy Rights Request"

Verification:

We may verify your identity
Provide name, email, account info
Respond within 45 days

10. COLORADO, CONNECTICUT, UTAH & OTHER STATE RIGHTS

Residents of Colorado, Connecticut, Utah, and other jurisdictions with privacy laws have similar rights:

Right to Access, Correct, and Delete

• Request access to your personal data
• Correct inaccurate information
• Delete personal data (with exceptions)

Right to Opt-Out

• Opt-out of targeted advertising
• Opt-out of automated decision-making
• Opt-out of profiling

Right to Data Portability

• Receive data in portable format
• Transfer to other service providers

Right to Appeal

• Appeal our decision on your request
• Request human review of automated decisions

To Submit Requests:

Email: info@zentzone.com
Phone: +1 (317) 891-4226
Subject: "[Your State] Privacy Rights Request"

11. CHILDREN'S PRIVACY

zentzone does not knowingly collect information from children under 18.

• Our products are not targeted at children
• Parents/guardians are responsible for monitoring
• We do not use children's data for marketing
• If we discover child data, we delete immediately
• Contact us immediately if child data is provided

For Concerns About Child Privacy:

Email: info@zentzone.com
Subject: "Child Privacy Concern"

12. COOKIES & TRACKING TECHNOLOGIES

We use cookies and tracking for:

Essential Cookies

• Maintaining shopping cart and login
• Session management and security
• Fraud prevention
• Compliance with legal requirements

Analytics Cookies

• Understanding website usage
• Measuring campaign effectiveness
• Improving site performance
• Analyzing user behavior patterns

Marketing Cookies

• Displaying relevant advertisements
• Tracking conversion rates
• Personalizing recommendations
• Retargeting campaigns

Third-Party Cookies

• Google Analytics for website metrics
• Meta Pixel for advertising
• Shopify analytics
• Other service providers

Your Cookie Choices:

• Most browsers allow you to refuse cookies
• Disabling cookies may limit functionality
• Some features require cookies to operate
• You can clear cookies anytime
• Opt-out of tracking via browser settings

Do Not Track (DNT)

• We recognize DNT browser signals
• We limit tracking for DNT users
• Some cookies still required for functionality
• You can set preferences manually

13. THIRD-PARTY LINKS & SERVICES

Our website contains links to third-party sites:

• Amazon for product reviews
• Social media platforms
• Analytics services
• Payment processors
• Affiliate partners

We are NOT responsible for:

• Third-party privacy practices
• Third-party data collection
• Third-party cookie policies
• Third-party security breaches
• Third-party content or policies

Review their privacy policies before providing information.

14. SECURITY & DATA PROTECTION

We implement security measures:

Technical Security:

• SSL/TLS encryption for data transmission
• HTTPS protocol for website
• PCI DSS compliance for payment data
• Regular security audits and updates
• Firewalls and intrusion detection
• Secure password storage (hashing)
• Data encryption at rest

Organizational Security:

• Limited employee access to data
• Employee confidentiality agreements
• Staff training on data protection
• Access controls and authentication
• Background checks for staff
• Incident response procedures

Physical Security:

• Secure data center facilities
• Access controls and monitoring
• Environmental safeguards
• Backup systems and redundancy

Important Note:

• No system is 100% secure
• We cannot guarantee absolute security
• You provide data at your own risk
• Report security concerns to info@zentzone.com

15. ACCOUNT SECURITY

You are responsible for:

• Keeping login credentials confidential
• Creating strong passwords (12+ characters)
• Using unique passwords (not reused)
• Not sharing account access
• Logging out after use
• Reporting unauthorized access
• Updating security information

We recommend:

• Two-factor authentication if available
• Changing passwords periodically
• Using password managers
• Monitoring account activity
• Reviewing login history

16. NEWSLETTER & EMAIL COMMUNICATIONS

Email Communications:

Transactional Emails (mandatory):

• Order confirmations
• Shipping and tracking updates
• Account notifications
• Customer support responses
• Policy updates and important notices

Marketing Emails (opt-in):

• Promotional offers and sales
• New product announcements
• Newsletter content
• Company updates
• Wellness tips and resources

You can:

• Unsubscribe from marketing emails anytime
• Use "Unsubscribe" link in every email
• Update preferences in account settings
• Email info@zentzone.com to unsubscribe
• Manage frequency of communications

We will:

• Remove you within 48 hours
• Stop sending marketing emails
• Continue sending transactional emails
• Respect your preferences

17. CONTACT PREFERENCES & MARKETING

How We Communicate:

• Email (primary method)
• Phone (with consent)
• SMS text (with explicit opt-in)
• Mail/postcard (for returns)
• Push notifications (app users only)

Your Choices:

✓ Opt-in to marketing emails
✓ Opt-out anytime
✓ Choose communication frequency
✓ Manage preferences in account
✓ Contact us to update preferences

Do Not Call Registry:

• We respect Do Not Call registrations
• We will not call numbers on registry
• Report violations to FTC

Do Not Mail:

• We honor opt-out requests
• Email to remove from mail lists
• Response within 30 days

18. BUSINESS PARTNERS & VENDORS

Third-party service providers:

• Are contractually obligated to protect data
• Can only use data for specified purposes
• Must comply with this Privacy Policy
• Are subject to data protection requirements
• Must maintain adequate security

zentzone remains responsible for third-party handling of your data.

19. PRIVACY POLICY UPDATES

We may update this Privacy Policy:

• To reflect law changes
• To improve practices
• To clarify procedures
• To add new services
• For security updates

We will:

• Post updated policy on website
• Update the "Last Updated" date
• Notify you of material changes
• Provide opt-in for major changes
• Give reasonable notice period

Your continued use of zentzone after updates means you accept the new policy.

20. INTERNATIONAL USERS

Non-US residents:

• GDPR applies to EU/UK residents
• UK GDPR applies to UK residents
• Other privacy laws may apply
• Your local laws take precedence
• We comply with all applicable laws
• You have rights under local privacy laws

Data Transfers:

• We comply with transfer mechanisms
• We use Standard Contractual Clauses
• We maintain adequacy safeguards
• You have rights regarding transfers

21. VULNERABLE PERSONS PROTECTION

For elderly or vulnerable individuals:

• We protect privacy with extra care
• We prevent exploitation and abuse
• Representatives can request data for you
• Provide authorization and proof of authority
• We safeguard against unauthorized access
• Report concerns to info@zentzone.com

22. ACCESSIBILITY

This Privacy Policy is provided in plain, clear language.

Accessible formats:

• Large print available upon request
• Audio version available
• Simplified language version
• Other accessible formats

Email: info@zentzone.com to request alternative format.

23. DISPUTE RESOLUTION

Privacy disputes:

• Contact us first at info@zentzone.com
• Good faith discussion to resolve (30 days)
• Escalate if unresolved per Terms of Service
• Pursue legal remedies available in your jurisdiction

24. BINDING AGREEMENT

By using zentzone, you:

✓ Accept this Privacy Policy
✓ Consent to data processing
✓ Agree to data practices described
✓ Acknowledge your privacy rights
✓ Accept international transfers
✓ Understand risks of data sharing

If you do not accept, do not use zentzone.

25. SURVIVAL & CHANGES

This Privacy Policy:

• Survives termination of your account
• Applies to archived data
• Continues after account deletion
• Remains enforceable indefinitely
• Supersedes previous privacy notices

QUICK REFERENCE

Primary Email: info@zentzone.com
Phone: +1 (317) 891-4226
Response Time: Within 48 business hours
Hours: Monday-Friday, 9 AM - 5 PM (UTC)
Data Retention: 3-5 years for most data
Opt-Out: Unsubscribe link in emails
GDPR/CCPA Rights: Access, correct, delete, object
Contact Method: Email preferred for privacy requests

For Privacy Questions:

Email: info@zentzone.com
Phone: +1 (317) 891-4226
Available: Monday-Friday, 9 AM - 5 PM (UTC)

Last Updated: August 2026

zentzone is committed to protecting your privacy and maintaining transparency in all data practices.

Your privacy is important to us. Please contact us with any concerns or questions.

zentzone - Supporting Active Living & Healthy Circulation

Protecting your data and respecting your privacy.