Shipping policy

SHIPPING POLICY

Last Updated: August 2026

This Shipping Policy explains zentzone's shipping procedures, delivery times, and related information.

1. PROCESSING TIME

All orders are processed within 2-3 business days.

Processing includes:

• Order verification and confirmation
• Payment verification
• Quality inspection of compression socks
• Careful packing and labeling
• Preparation for shipment

Business days are Monday through Friday, excluding holidays.

Your order will ship after the processing period is complete. You will receive a shipping notification with tracking information.

2. ESTIMATED DELIVERY TIME

Domestic Shipping: 5-7 business days
International Shipping: 10-15 business days
Total Estimated Time: Up to 18 days

This estimate includes:

• 2-3 days processing
• 5-15 days shipping (depending on location)
• Buffer for potential delays

Delivery times may vary depending on:

• Your location
• Customs clearance (international)
• Holidays or weather conditions
• Carrier delays
• Weekends and carrier schedules

Delivery is generally faster, but we guarantee delivery within 18 days from order placement.

3. SHIPPING METHODS

zentzone uses reliable carriers including:

• DHL — International and domestic
• FedEx — US and international
• UPS — US and international
• Local carriers — Region-specific carriers
• Royal Mail / Correos — For specific regions

The specific carrier depends on your location and order size. We select the most reliable and cost-effective option for your delivery.

4. TRACKING YOUR ORDER

You will receive:

1. Order Confirmation Email — Immediately after purchase
2. Shipping Notification Email — When your order ships with tracking number
3. Tracking Link — To monitor your package in real-time
4. Delivery Updates — Via carrier notifications

To track your package:

• Check email (including spam/promotions folder) for tracking information
• Click the tracking link in your shipping email
• Check carrier website directly using your tracking number
• Updates typically occur every 24 hours

5. SHIPPING COSTS

Shipping costs are:

• Calculated at checkout based on your location and delivery speed
• Displayed before purchase so you know exact cost
• Non-refundable except in case of our shipping error

What's included in shipping:

• Package handling and preparation
• Carrier fees
• Packaging materials
• Tracking and insurance

International shipping includes:

• International carrier fees
• Customs documentation and processing
• Customs brokerage services

6. SHIPPING WORLDWIDE

zentzone ships to most countries worldwide, including:

• All European Union countries
• United Kingdom and Ireland
• Most Asian countries
• North and South America
• Australia and Oceania
• Many African countries

Shipping may NOT be available to:

• Certain restricted or remote locations
• Military addresses (requires special handling)
• Countries with trade restrictions
• PO Boxes (see delivery address requirements)

Check shipping availability at checkout. If your location is not available, our system will inform you during checkout.

7. DELIVERY ADDRESS REQUIREMENTS

Valid address must include:

• Complete street address
• Apartment, suite, or unit number (if applicable)
• City, state/province, and postal code
• Country
• Valid phone number

Important:

• PO Boxes are NOT accepted — We require physical street addresses only
• Address must match payment information
• Special instructions can be added (e.g., "leave with doorman")
• Ensure name on delivery matches account name

You are responsible for:

• Providing a correct, complete address
• Ensuring someone is available to receive package if signature is required
• Notifying zentzone of address changes before shipping

8. CHANGE OF ADDRESS

Before shipping (within 24 hours of order):

• Contact info@zentzone.com immediately
• Include your order number and new address
• We will attempt to update your shipping address
• We can usually update addresses within 24 hours

After shipping:

• Contact the carrier using your tracking number
• Some carriers allow address changes for a fee
• You may need to arrange redelivery
• Contact zentzone for assistance
• Additional fees may apply depending on carrier

9. PACKAGE INSPECTION

Inspect your package immediately upon delivery:

• Check packaging for visible damage or signs of tampering
• Verify contents match your order
• Look for any leaks, moisture, or deterioration
• Count items and verify sizes

If you notice damage or issues:

• Contact info@zentzone.com within 48 hours
• Provide clear photos of damage
• Include order number and tracking number
• Describe the issue in detail

10. INTERNATIONAL SHIPPING

Customs & Duties:

• International orders may be subject to customs duties and import taxes
• You are responsible for paying any applicable duties or taxes
• zentzone cannot refund duties or taxes paid to customs authorities
• Delivery may be delayed during customs clearance (5-10+ days)

Customs Documentation:

• zentzone completes all required customs forms accurately
• Packages are truthfully valued for customs declarations
• You may be contacted by customs for additional information
• Customs delays are outside zentzone's control

Time Variations:

• International delivery times may exceed 18 days due to customs
• Customs clearance can add 5-10+ days to delivery
• Delays are outside zentzone's control
• We have no influence over customs processing times

11. LOST OR UNDELIVERED PACKAGES

If your tracking shows "Delivered" but you haven't received it:

• Check around your delivery location (front porch, side door, mailroom)
• Ask household members, neighbors, building management
• Check with neighbors — carrier may have left with them
• Contact the carrier using your tracking number
• Contact zentzone if package is still not located

If tracking shows undelivered after expected delivery date:

• Contact zentzone with tracking number
• We will investigate with the carrier
• Investigation may take 7-14 business days
• Resolution depends on carrier findings
• If package is confirmed lost, we will work on replacement or refund

12. PACKAGE REFUSAL OR RETURN TO SENDER

If you refuse delivery or the carrier cannot deliver:

• Your order will be returned to zentzone
• You remain responsible for return shipping costs
• Refund will be issued minus return shipping fees
• Original shipping charges are non-refundable
• Contact zentzone if you wish to reship

13. INSURANCE & LIABILITY

Standard coverage:

• All shipments include basic carrier coverage
• Coverage applies per carrier's standard terms
• Claims must be filed directly with carrier

Additional insurance:

• zentzone does not offer add-on insurance options
• Carrier coverage is included in standard shipping

Liability:

• zentzone's liability for lost or damaged packages is limited to the amount you paid
• Carrier liability applies per their terms and conditions
• File claims for damage/loss directly with carrier using tracking number

14. SHIPMENT STATUS & TRACKING

Real-time tracking available:

• Via email tracking link provided after shipping
• Updates provided by carrier (typically every 24 hours)
• May delay during customs clearance or weekends
• Tracking is available 24/7 on carrier website

Status meanings:

• "Processing" = Your order is being prepared for shipment
• "Shipped" = Package has been handed to carrier
• "In Transit" = Package is on the way to you
• "Out for Delivery" = Package arriving today
• "Delivered" = Package has arrived at delivery address
• "Customs Clearance" = Package is being processed by customs

15. DELIVERY CONFIRMATION

zentzone requires:

• Delivery to the address on file
• Signature may be required (varies by carrier and location)
• Photo confirmation by carrier (some carriers)
• Address verification before delivery

You are responsible for:

• Being available to receive the package
• Providing a secure delivery location
• Signing for package if signature is required
• Ensuring someone is home to receive delivery

16. WEATHER & FORCE MAJEURE

zentzone is not responsible for delays caused by:

• Severe weather (snow, storms, flooding)
• Natural disasters
• Carrier strikes or labor actions
• Government actions or restrictions
• Other uncontrollable circumstances
• Pandemic or public health emergencies

Estimated delivery times may extend significantly in these cases. We will provide updates if known delays occur.

17. HOLIDAY SHIPPING

Holidays may affect:

• Processing times (extended to 5+ business days)
• Carrier operations and schedules
• Delivery schedules and availability

zentzone holiday schedule:

• Orders placed during holidays will be processed after the holiday
• Processing may take 5-7 business days around major holidays
• Shipping carriers operate on reduced schedules
• Total delivery may be 3-4 weeks during peak holiday periods

18. DELIVERY ATTEMPTS

Carriers typically attempt delivery:

• Once during standard business hours
• Leave notice if unsuccessful (most carriers)
• Customer must arrange redelivery
• Some carriers attempt multiple deliveries

Failed deliveries:

• Package may be held at carrier facility
• Pick-up options are typically available
• Contact carrier for location, hours, and procedures
• A 48-hour hold is typical before return to sender

19. SIGNATURE REQUIREMENTS

zentzone may require signature for:

• Higher-value orders
• International shipments to certain countries
• Regional carrier requirements or regulations
• Special handling requests

If signature is required:

• You must be available to sign for package
• Package cannot be left without signature
• Contact carrier to arrange specific delivery time
• Provide special instructions (e.g., leave with doorman) if available

20. COMPRESSION SOCKS CARE AFTER DELIVERY

Upon receiving your compression socks:

• Inspect packaging for damage
• Remove socks carefully
• Check sizing tags and labels
• Verify compression level matches your order
• Read care instructions (included in package)
• Wash before first wear (recommended)
• Allow to air dry completely

Care instructions are critical for:

• Maintaining compression support
• Extending product lifespan
• Ensuring comfort and fit
• Preventing damage

21. CONTACT US

For shipping questions, issues, or concerns:

zentzone Customer Care

Email: info@zentzone.com

Phone: +1 (317) 891-4226

Response Time: Within 24 business hours

Available: Monday-Friday, 9 AM - 5 PM (UTC)

When contacting us, include:

• Order number
• Tracking number (if available)
• Detailed description of issue
• Photos (if applicable)

We are here to help resolve any shipping concerns quickly.

22. POLICY UPDATES

zentzone may update this Shipping Policy at any time.

Updates are effective when posted on our website. Your continued purchases after policy updates imply acceptance of the new terms.

QUICK REFERENCE

Processing: 2-3 business days

Domestic Shipping: 5-7 business days

International Shipping: 10-15 business days

Total (Domestic): Up to 10-11 days

Total (International): Up to 18 days

Tracking Updates: Every 24 hours

Investigation (Lost): 7-14 business days

Holiday Processing: 5-7 business days

We're committed to getting your compression socks to you safely and quickly so you can start your wellness journey.

This policy is effective as of August 2026 and may be updated periodically.